Placing An Order

Q: How to place an order?
A: Simply visit our webpage on www.thecatthing.com and choose your desired products. Add products by clicking “Add to Cart” and once you have them all together, click on "Checkout".
Fill in your contact and shipping information, proceed to the payment and either pay
1) with PayPal
2) with Credit Card / Debit Card
and that's it! 
You will receive a confirmation E-Mail right after, that your order has been placed.
In case you should encounter some technical issues, we are always happy to help. Just reach out via E-Mail to: support@thecatthing.com
Q: I just adopted 5 cats and I need bulk order shipment fast?
A: Feel free to email us at support@thecatthing.com for information on bulk ordering!

Q: I am having trouble placing an order on my computer, do you take phone orders?
A: You can try placing your order on a different device or browser.  Otherwise we are happy to connect with you via email (support@thecatthing.com and see if we can fix any issues you may be having. 

Q: Do you offer discount codes?
A: We do.  We regularly send out discount codes and special offers to subscribers of our newsletter and followers on Instagram Twitter and Facebook

Q: Is it safe to order online?
A: Yes, very safe. TheCatThing uses industry standard SSL encryption to protect your details.  Any sensitive information like your name, address and card details are encoded so they can only be read on the secure servers.
 
CANCEL AN ORDER
Q: I need to change my order, who can help me with this?
A: In case you've chosen the wrong model or variant or a product accidentally got into your cart and you didn't recognize it but you'd followed through with the payment. Please send us an E-Mail to support@thecatthing.com to make your corrections.
Corrections are only applicable, as long as your item hasn't been shipped out yet. 

Q: After cancelling an order, I have made my mind to retain the product. What now?
A: Did you get distracted by your cat and cancelled the order by mistake? Never fear, just go back and explore or search for the product on the homepage. You can email us directly for any help regarding checkout on support@thecatthing.com

 
For any further questions, please Email us at support@thecatthing.com
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