FAQ

You've got questions and we've (most likely) got answers. If there's something we haven't covered, we'd love to hear from you. 

 

ORDER CHANGING QUESTIONS:

Yes you can, but you have to be swift. Once your order is being printed, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via support@thecatthing.com. Do not forget to mention your order number when contacting our support team.

As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to support@thecatthing.com and we will take care of it. 

Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items. 

As long as your items are not in print yet, you can still cancel your order. When your item is "in print" we cannot cancel anymore since they are already being made. To cancel your order mail us at support@thecatthing.com Use "Cancel order #ORDERNUMBER" and we will take care of it.

RETURNS AND EXCHANGES

Please contact our support team via email support@thecatthing.com and let us know your order details and please include a photo of wrong item. We will send you the correct item ASAP.
Please Note: 

- The item(s) must be unworn and unwashed. 

- The item(s) should be in the original state 

- The item(s) are returned within 30 days after you received them.

Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (support@thecatthing.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.

SHIPPING

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
FOR EVERYTHING YOU ORDER ABOVE $80 ON THE CAT THING, SHIPPING IS ON US!

- For Domestic US orders:

Your order will arrive approximately 5-10 business days after it's shipped. We use different shipping partners, but final delivery is usually via USPS.

- For Alaska, Hawaii, Puerto Rico & International orders:

Please allow 2-4 weeks for delivery. Final delivery is usually via your local postal service.

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Please allow up to 24 hours for your tracking information to be updated.

To ensure the best quality possible, we work with different factories for our items. E.g. Shoes are made in a different factory than leggings. Therefor if you'd order a pair of shoes and a pair of leggings, you will receive 2 packages.
Personalized product may ship separately and shipping times may be longer than average for this product due to its custom nature and the location of our warehouses.

MY QUESTION IS NOT ANSWERED IN THE FAQS, WHAT SHOULD I DO?

Thank you for checking our FAQs to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team.

You can do so by sending an E-mail to support@thecatthing.com If it is about an order you made, please be as descriptive as possible and don't forget include your Order Number.

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